So you’ve successfully created a live stream on your StreamingVideoProvider Platform. Great! Now what? Before you go live, here are a few tips and tricks to help your stream run smoothly.
1. Choose an Encoder That Sends Multiple Streams
Having multiple streams is a good way to ensure your live stream is viewed without issue. With the right encoder, you can send three separate streams to our platform which will trigger adaptive bitrate.
We recommend using OBS Multi RTMP plugin, vMix, FMLE on Mac or Wirecast as all can send three separate streams to our platform. Alternatively, any other RTMP encoder that can send multiple streams (with different resolutions and bitrates) will work.
2. Recommended Bitrates For The Different Resolutions:
2K - up to 8 Mbits when multiple streams are sent from your RTMP encoder or up to 4 Mbits for a single stream.
1080p - up to 6 Mbits when multiple streams are sent from your RTMP encoder or up to 4 Mbits for a single stream.
720p - up to 2 Mbits
480p - up to 1 Mbits
360p - up to 0.6 Mbits
240p - up to 0.2 Mbits
Use an Optimal Bitrate with OBS
When streaming with OBS, it’s important to make sure your bitrate is well within the optimal range to avoid annoying buffering. We recommend streaming at a bitrate less than 4 mbps.
3. Use the Right Codecs
Make sure your RTMP encoder is set to stream with H.264 video codec and AAC for audio codec. If MP3 audio codec is used, iOS devices will not have sound. Any other codecs will trigger the delivery to go via our fallback Flash Player instead of the default HTML5 player.
4. Use Network Connection
It’s best to avoid streaming over Wi-Fi or 4G. To avoid any interruption in streaming, use a high-speed network connection.
5. Run a Speed Test
Running a speed test is an absolute must before going live. This will tell you if you have a strong enough connection. Go to speedtest.net and ensure the upload is at least 30% higher than the total bitrate that is set in the RTMP encoder.
If you’re experiencing connection issues to the primary ingest publishing point rtmp://livecast.webvideocore.net/live, you can temporarily use any of the following alternatives:
rtmp://cast3ch.webvideocore.net/live USA , New Jersey
rtmp://cast4uk.webvideocore.net/live UK, London
rtmp://cast8au.webvideocore.net/live Australia, Sydney
rtmp://cast9br.webvideocore.net/live Brazil, Sao Paulo
rtmp://cast10in.webvideocore.net/live India, Bangalore
rtmp://cast11uk.webvideocore.net/live UK , London
rtmp://cast13mi.webvideocore.net/live USA, Miami
rtmp://cast17wa.webvideocore.net/live USA, Washington
rtmp://cast18dal.webvideocore.net/live USA, Dallas
rtmp://cast19mi.webvideocore.net/live USA, Miami
rtmp://cast20il.webvideocore.net/live USA, Chicago
rtmp://cast21la.webvideocore.net/live USA, LA
NOTE: This is only a temporary solution. We STRONGLY recommend always using rtmp://livecast.webvideocore.net/live
In case of an issue before or during the event, contact us via the live chat widget and provide the following:
ClipID of the live stream (which you can find here)
Screenshots of your RTMP broadcasting equipment/software where we can see the type of RTMP encoder you are using and the RTMP details ( RTMP address and stream key, as well as the bitrate of the video and audio streams )
A detailed description of the problem and ways for us to reproduce the error
NOTE: This information is imperative in order for us to resolve the issue, so be sure to provide us with this information immediately.