This article is part of the Password Protection series. The Prevent Password Sharing setting helps you make sure that a video password can’t be shared with a third party and can’t be used if it leaks.


1. Go to ⚙️ Settings > 🔒 Access Control > 🔑Password Protection

2. Select a Password Package and click on a Password Group to edit it.

3. On the right side, under Add Passwords To Group, you'll see the Prevent Password Sharing setting.

You have four options here:

  • Disabled: The password can be shared between users.

  • Swap Devices Automatically: Each new device replaces an existing one. This option can be great for live streams when How Many Devices Are Allowed is set to 1. This means that the password can only be used on one device at a time. However, this option may not be best for VOD videos as some users may still find a workaround.

  • Swap Devices With 2FA Code: The buyer receives an email with a 2FA code that they have to enter to authorize the new device. We recommend this option for VOD videos because it makes it much more difficult to share tickets.

  • Don’t Allow More: You can choose how many devices are authorized. Once the limit is reached, a warning message will be displayed on each new device and you will need to authorize it manually.

Let's have a closer look at Swap Devices Automatically, Swap Devices With 2FA Code and Don’t Allow More.

🔒 Swap Devices Automatically

The password can be shared between devices but only a certain number of devices can be active (depending on the number of allowed devices given in the How Many Devices Are Allowed field).


You create a password for your internal sales training videos and share it with Anne — a new sales rep. She starts watching on a desktop computer connected to your internal company network. At some point, Anne moves to the lounge area and wants to continue watching on a laptop. All she had to do is enter the password.

When the device limit for the password is reached, the device that was authorized first will be replaced with a new one.

🔐 Swap Devices With 2FA Code

The system will require a Two-Factor Authentication (2FA) code if another device tries to access the content.


You create 4 passwords to give four people free access to your paid online course. One of them, let's call him Jim, decides to share the password with a friend.

The friend opens the online course and enters the password.

But the system recognizes that this is a different device and requires a Two-Factor Authentication (2FA) code. This code is generated and sent to Jim's email.

If the friend tries to enter the 2FA code, Jim will be banned from watching the video for the next 5 minutes.

Note: The 2FA code is only active for 1 hour. So, if Jim delays sending the code, his friend might not be able to use it.

Swap Devices With 2FA Code is the more secure compared to Swap Devices Automatically but it will require viewers to enter a 2FA code every time they switch to a new device.

📝 Note: A 2FA code is NOT required the first time a viewer enters a password. It's only required when they try using the same password on a new device.

✋ Do Not Allow More

You specify a limited number of devices that can enter the password and use it. Each device gets a slot and is registered in the admin panel. Once the slots are taken, new devices will get an error message. Only the administrator can delete one of the authorized devices or increase the slots. This has to be done manually which makes it the most secure option.

Keep in mind, however, that, when the viewer opens your video or live stream in another browser on the same device, this takes up a new slot. So, it may be inconvenient in some cases.

📧 Customize The 2FA Email

If you want to change the 2FA email your viewers receive, click the ⚙️Gear icon next to Email Template.

Password Protection

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