This article is part of the Pay-Per-View series.

HOW TO TURN ON "PREVENT TICKET SHARING"

1. Go to βš™οΈSettings > πŸ’²Pay Per View > 🎫 Paywalls & Tickets

2. Select a video paywall and then click on a ticket to edit it.

3. On the right side click Edit PPV Ticket and you'll see the Prevent Ticket Sharing setting.

You have four options here:

  • Disabled: The PPV ticket can be shared between users.
  • Swap Devices Automatically: Each new device replaces an existing one. This option can be great for live streams when How Many Devices Are Allowed is set to 1. This means that the ticket can only be used on one device at a time. However, this option may not be best for VOD videos as some users may still find a workaround.
  • Swap Devices With 2FA Code: The buyer receives an email with a 2FA code that they have to enter to authorize the new device. We recommend this option for VOD videos because it makes it much more difficult to share tickets.
  • Don’t Allow More: You can choose how many devices are authorized. Once the limit is reached, a warning message will be displayed on each new device and you will need to authorize it manually.

Let's have a closer look at Swap Devices Automatically, Swap Devices With 2FA Code and Don’t Allow More.

πŸ”’ Swap Devices Automatically

The ticket can be shared between devices but only a certain number of devices can be active (depending on the number of allowed devices given in the How Many Devices Are Allowed field).

Example

Jane buys a ticket on her desktop computer and she gets a PPV password. Thirty minutes into the live stream, she decides to continue watching on her smartphone. Jane opens the live stream on her smartphone, enters the PPV password and continues watching.

πŸ” Swap Devices With 2FA Code

The system will require a Two-Factor Authentication (2FA) code if another device tries to access the content.

Example

Kevin buys a ticket on his desktop computer and he gets a PPV password.

He shares his PPV password with a friend. The friend opens the live stream and enters the PPV password.

But the system recognizes that this is a different device and requires a Two-Factor Authentication (2FA) code. This code is generated and sent to Kevin's email.

If the friend tries to enter the 2FA code, Kevin will be banned from watching the video for the next 5 minutes.

Note: The 2FA code is only active for 1 hour. So, if Kevin delays sending the code, his friend might not be able to use it.

Swap Devices With 2FA Code is the most secure option but it will require viewers to enter a 2FA code every time they switch to a new device.

πŸ“ Note: A 2FA code is NOT required the first time a viewer buys a ticket. It's only required when they try using the same ticket a second time on a new device.

πŸ“§ Customize The 2FA Email

If you want to change the 2FA email your viewers receive, click the βš™οΈGear icon next to Email Template.

βœ‹ Do Not Allow More

You specify the number of devices that can enter the PPV password and use it. Each device gets a slot and is registered in Sold Ticket Management or Password Managment panel.


Once the slots are taken, new devices will get an error message. Only the StreamingVideoProvider user can delete one of the authorized devices or increase the slots. This has to be done manually which makes it the most secure option.

Keep in mind, however, that, when the viewer opens your video or live stream in another browser on the same device, this takes up a new slot. So, it may be inconvenient in some cases.

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